Terms & Conditions

Definitions and Interpretation

In this Agreement the following terms shall have the same meanings as described in section Eden Source Limited Website and eCommerce T’s & C’s, unless stated otherwise in any definitions and following meanings below:

Termination and Cancellation of Accounts

1. Either EDEN SOURCE or you may terminate your Account. If We terminate your Account, you will be notified by email and We will endeavour to provide an explanation for the termination. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons or prior notice.

2. If We terminate your Account, any current or pending reward (loyalty) points or/ and vouchers on your Account may be cancelled and in these circumstances not upheld.

3. We reserve the right to cancel purchases, reward vouchers without stating reasons, for any reason prior to processing payment and dispatch.

4. If purchases are cancelled for any reason prior to dispatch you will be refunded any monetary sums paid in relation to those purchases within 14 calendar days.

5. If you terminate your Account, any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases within 14 calendar days.

6. Any Eden Source vouchers will also be cancelled at the point that your Account is terminated, with no reward value remaining in relation to any vouchers or in connection to the terminated account.

Eden Source Ltd trading as ‘Eden Source’ is committed to ensuring that your privacy is protected. Samantha Lasota, Director of Eden Source limited acts as Data Control Officer for Eden Source Limited

You have rights relating to our storage and use of your personal data including:

  • The right to be forgotten – where you can ask us to delete all personal data relating to you
  • The right to object – you can say no to certain data use (such as profiling for marketing purposes)
  • The right to rectification – you can ask us to have incomplete data completed
  • The right of access – you have the right to know what data is being processed and how.

You also have the right to raise a complaint with the ICO if you are unhappy with the way we have collected, stored or used your personal data.

We’ll only ever store your personal information for the time we need it.

If you ask us to contact you via the contact form on our site, we will contact you by email or phone. Please inform us of any changes to your contact information. If at any point, you prefer not to receive such calls or e-mails, please let us know.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, postal & billing address, telephone number and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Rewards Account (if applicable): If you sign up to a rewards account we will store your name and email address to enable us to pass on your rewards to you.

Email marketing (if applicable): With your permission, we may add your name and email address to our email marketing mailing list to send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

To use your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent and provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@edensource.co.uk or mailing us at:


Eden Source, 40 Dunston house, Dunston Road, Chesterfield S41 9QD

You can also update your preferences or unsubscribe from the newsletter list at any time. The direct link to do this is at the end of each newsletter.

SECTION 3 – DISCLOSURE

We will not sell, distribute or lease your personal information to third parties unless we have your permission, are required to do so by law or if you violate our terms of service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies if prompted by our site. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. The legal age to make purchases of CBD products is 18 years of age in all EU and UK countries.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information. Contact our Data Control Officer support@edensource.co.uk or by mail at:

Eden Source Limited, 40 Dunston house, Dunston Road, Chesterfield S41 9QD

Eden Source use cookies and other similar technologies on this website to improve your browsing experience and functionality of our site. By clicking “I accept cookies”, you consent to the storing on your device of all the technologies described in our Cookies Policy.